Special needs passengers include the disabled, the elderly, young children, pregnant women, passengers travelling alone at night, and passengers with luggage including suitcases, surfboards, prams and bicycles (subject to the limits described in the baggage allowances section).

MyCiTi’s universal access facilities include tactile paving to help the visually impaired locate stations and platforms; induction loops at ticket kiosks for the hearing impaired and CCTV cameras, which are monitored by a control centre, on buses and at stations. There are also boarding bridges on buses serving residential and central city routes, which provide passengers with level access onto the buses from bus stops if required. All stations also make use of wide access gates to accommodate wheelchairs, bicycles and luggage.