Is your myconnect card expiring?

Check your card

Your myconnect card is a banking product and has an expiry date. Check your card and replace it before it expires.

Don’t leave it to the last minute! If there is less than a month before your card expires, visit any kiosk at a MyCiTi station as soon as you have used up your value and replace your card.

If you still have value on your card, replace your card AND transfer the value immediately at selected station kiosks

A. Replace your card only

  1. Complete the Card Replacement Application form below or at station kiosks.
  2. Check your card at a station info terminal for your card balance, and clear any outstanding penalties.
  3. Visit any station kiosk with your expiring card and R22 in cash.
  4. You will receive your new myconnect card and can start loading value for travel.

B. Replace your card AND transfer value

  • Complete the Card Replacement Application form below or at station kiosks.
  • Visit any kiosk at the Atlantis, Table View, Civic Centre, Adderley, Gardens, Century City, Racecourse, Omuramba, Thibault Square, Queens Beach or Mitchells Plain stations with your expiring card and R22 in cash.
  • You will receive your new myconnect card. Any value on your expiring card will be transferred to your new card.*

*Additional terms and conditions may apply.

What happens if I don’t replace my card in time?

  • Your card will not work.
  • You can still replace your card at a cost of R22, but only at Civic Centre station.
  • You will have to wait 30 days for money loaded as Standard to be transferred from the expired card to your new card.

Replacing multiple cards

If there is more than one card expiring in your household, then one person can replace all of them, provided there is a completed signed application form for each expiring card.

Card Replacement Application Form

15°
Cape Town
Thursday
19 October 2017
16:46:30