Myconnect Penalty Refunds

If you think you have been charged incorrectly for travel you can submit an appeal, and we'll investigate.

Download the appeals form below.

Before submitting an appeals form, please remember the fare for each journey is split into two amounts. When you tap in at the start of your journey, you are charged a boarding fare. When you tap out, the system calculates the distance you have travelled and charges the remainder of your fare, if any.

myconnect_validation_appeals_form15 03 2016.pdf | 162.49 KB
Cape Town
26 February 2017